In this episode we look at why creating a culture of performance is needed to improve results.
Measuring performance is critical to a clear and successful working relationship with all your employees. Employees need to know what is required of them at work, not just the work itself. This starts with defining performance metrics at the start of the relationship, through onboarding and then ongoing training and coaching.
In this podcast we break this down and give listeners a real world example of key performance metric for a hospitality position.
The Business of Hospitality Podcast - Episode 11