In Episode 18 I host Guest Experience (GE) expert Benedikt Bouillon from Habit Consulting . Benedikt’s extensive global career has seen him work in world leading Hotels and F&B operations.
In this episode, Benedikt and I unpack what makes a great ‘guest experience’ (GE). We breakdown what GE means for your business and the incredible difference it can make to your guest & employee experience and your bottom-line. Benedikt provides real world examples of how a business can improve it’s GE and make it a strong part of culture building and business strategy.
All F&B businesses need to evolve from ‘customer service’ to ‘guest experience’ if they want to stay competitive in this competitive industry…and in this episode we discover why!
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