In Episode 18 I host Guest Experience (GE) expert Benedikt Bouillon from Habit Consulting . Benedikt’s extensive global career has seen him work in world leading Hotels and F&B operations.
In this episode, Benedikt and I unpack what makes a great ‘guest experience’ (GE). We breakdown what GE means for your business and the incredible difference it can make to your guest & employee experience and your bottom-line. Benedikt provides real world examples of how a business can improve it’s GE and make it a strong part of culture building and business strategy.
All F&B businesses need to evolve from ‘customer service’ to ‘guest experience’ if they want to stay competitive in this competitive industry…and in this episode we discover why!
The Business of Hospitality Podcast - Episode 18