In Episode 18 I host Guest Experience (GE) expert Benedikt Bouillon from Habit Consulting . Benedikt’s extensive global career has seen him work in world leading Hotels and F&B operations. In this episode, Benedikt and I unpack what makes a great ‘guest experience’ (GE). We breakdown what GE means for your business and the incredible difference it can make to your guest & employee experience and your bottom-line. Benedikt provides real world examples of how a business can improve it’s GE and make it a strong part of culture building and business strategy.
The Business of Hospitality Podcast - Episode 18
The Business of Hospitality Podcast - Episode…
The Business of Hospitality Podcast - Episode 18
In Episode 18 I host Guest Experience (GE) expert Benedikt Bouillon from Habit Consulting . Benedikt’s extensive global career has seen him work in world leading Hotels and F&B operations. In this episode, Benedikt and I unpack what makes a great ‘guest experience’ (GE). We breakdown what GE means for your business and the incredible difference it can make to your guest & employee experience and your bottom-line. Benedikt provides real world examples of how a business can improve it’s GE and make it a strong part of culture building and business strategy.