The Business of Hospitality

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The Business of Hospitality Podcast - Episode 18
In Episode 18 I host Guest Experience (GE) expert Benedikt Bouillon from Habit Consulting . Benedikt’s extensive global career has seen him work in…
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James O'Connell
30:07
First Things First
Do you know the deal breakers v the distractions?
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James O'Connell
Creativity AND Cost Management magic.
Make both co-exist to improve profitability
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James O'Connell
2

March 2024

The Business of Hospitality Podcast - Episode 17
Listen now (42 mins) | In this episode we talk employee experience with Shaun de Vries from Open Pantry Consulting.
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James O'Connell
41:44
FOUR hospitality truisms fit for tattoos.
What I took away from my recent trip to Melbourne.
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James O'Connell

February 2024

Do you care enough to reply?
Using automation to deliver a better employee experience.
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James O'Connell
Hospitality Training Tools
Some visual tools to help support your staff training on 'hospitality'.
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James O'Connell
Which business owner are you?
Is the guest experience at the heart of your business?
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James O'Connell
The marketing error that can cost the most.
Growing fans should be your businesses No1 marketing goal
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James O'Connell
1

January 2024

Key priorities for 2024
What are the key priorities that will deliver the biggest results this year?
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James O'Connell

December 2023

The Business of Hospitality Podcast - Episode 16
In this episode we talk operational management and tech with David from Operandio.
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James O'Connell
1
30:05
Navigating the New Year: Empowering Your Team Through Development Coaching
The Hospitality Company’s Guide to Development Coaching for a Purposeful Year Ahead
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James O'Connell
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